Customer Experience
Our Powered by People culture empowers every QTS team member to do what’s right for you, our customer. We serve as a trusted partner for the long term, working collaboratively to deliver the support and value-added solutions that help you meet your business goals.
Our customers have recognized us with the industry’s highest Net Promoter Scores (NPS) for four consecutive years. We have also earned industry-leading NPS, Customer Satisfaction and Customer Ease scores. Always measurable. Always accountable. Trust is more than a word at QTS.
At QTS, we prioritize seamless data center operation through our multi-tiered OSC, a best-in-class model for expertise and efficiency.
Voice of the customer
We increased the Wi-Fi footprint across our data center portfolio for more comprehensive coverage in our data halls, so visitors can effectively manage and perform tasks while onsite.
We enabled self-service yearly maintenance records for QTS-owned equipment that supports customers’ environments.
We added visitor reservation appointments and badge tracking within QTS sites, giving customers greater visibility into access and activity within their space.
We designed a more customizable Service Delivery Platform, enabling customers to personalize their dashboards and widgets to better meet individual needs.
what our customers say
“In every interaction, their professionalism shines through, and they are always ready to go that extra mile to ensure excellent service. Each of them embodies the ideal of what customer service should be, making our experience with QTS truly exceptional.”
“My QTS experiences at Atlanta and Suwanee have been exceptional, with impressive operations and knowledgeable teams. I’m confident DFW will deliver the same excellence.”
“The QTS team always jumps in and helps whenever needed. It’s definitely a team effort by all, and we thank each of these teams.”
“Our relationship with QTS has completely enabled us to move to the next-generation, highly available infrastructure, SDN, and leveraging and integrating cloud solutions. QTS is an extension of our team: always available, never had a problem, very responsible. We can completely count on the folks at QTS.”
QTS is Powered by People who are here for you. See how our advanced technologies and resilient facilities can fit your needs .
QTS is committed to providing hardened, redundant, flexible, and scalable data center solutions powered by our innovative software- defined data centers and network services.
QTS is the global data center leader across North America and Europe.
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U.S. Mailing Address
6601 College Blvd
Overland Park, KS 66211
United States
London Office
14-15 Conduit Street
London, WIS 2XJ
United Kingdom
Operations support center
300 Satellite Boulevard
Suwanee, Georgia 30024
United States
