QTS Customer Creed
With nearly 130,000 tickets and requests processed annually, our commitment to service is at the core of who we are. Our ability is documented in our industry-leading Net Promoter Score.
Operations Support CenterÂ
The QTS Operations Support Center is the central point for all customers. It's comprised of expert team leads, engineers and support representatives and handles all incident reports, customer inquiries and issues.
The OSC team is dedicated to handling any customer issues in an expedient manner while upholding the utmost in customer satisfaction
Leadership in Customer Support
QTS boasts an overall 2023 12-Month Rolling NPS of 90.
Leadership in Service Delivery
QTS achieved a Satisfaction Score of 9.25 out of 10.
Performance, speed and reliability are critical, but just as important is QTS' collaborative customer support system that we rely on every day. Their leading NPS score is warranted by their unrelenting focus on ensuring customer success"
Stephane Heliot
Blade Co-Founder
QTS is a highly valued partner that is easy to work with and values the relationship. Operations Service Center responsive to problem and incident reports. Infrastructure availability and performance is highly dependable.
VP Information Technology
Manufacturing Industry
