QTS Operations Support Center

Operations Support Center 

The QTS Operations Support Center is the central point for all customers. It's comprised of expert team leads, engineers and support representatives and handles all incident reports, customer inquiries and issues.

The OSC team is dedicated to handling any customer issues in an expedient manner while upholding the utmost in customer satisfaction

Leadership in Customer Support

QTS boasts an overall 2023 12-Month Rolling NPS of 90.

Leadership in Service Delivery

QTS achieved a Satisfaction Score of 9.25 out of 10.

QTS Customer Creed

With nearly 130,000 tickets and requests processed annually, our commitment to service is at the core of who we are. Our ability is documented in our industry-leading Net Promoter Score.