Customer Experience

We deliver exceptional data center customer experiences

Our Powered by People culture empowers every QTS team member to do what’s right for you, our customer. We serve as a trusted partner for the long term, working collaboratively to deliver the support and value-added solutions that help you meet your business goals.

Industry-Leading Net Promoter Scores

Our customers have recognized us with the industry’s highest Net Promoter Scores (NPS) for four consecutive years. We have also earned industry-leading NPS, Customer Satisfaction and Customer Ease scores. Always measurable. Always accountable. Trust is more than a word at QTS.

Operations Support Center (OSC)

At QTS, we prioritize seamless data center operation through our multi-tiered OSC, a best-in-class model for expertise and efficiency.

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Voice of the customer

We put customer feedback into action

Customer Suggestion: Wi-Fi Footprint

We increased the wi-fi footprint across our data center portfolio for more comprehensive coverage in our data halls, so visitors can effectively manage and perform tasks while onsite.

Customer Suggestion: Self-Service Maintenance

We enabled self-service yearly maintenance records for QTS-owned equipment that supports customers’ environments.

Customer Suggestion: Visitor Tracking

We added visitor and badge tracking within QTS sites, so customers can view who is in their space.

what our customers say

“My QTS experiences at Atlanta and Suwanee have been exceptional, with impressive operations and knowledgeable teams. I’m confident DFW will deliver the same excellence.”

Infrastructure Engineer

CSX Transportation

“The QTS team always jumps in and helps whenever needed. It’s definitely a team effort by all, and we thank each of these teams.”

Terrell Harmon

Cadence Design Systems

“Our relationship with QTS has completely enabled us to move to the next-generation, highly available infrastructure, SDN, and leveraging and integrating cloud solutions. QTS is an extension of our team: always available, never had a problem, very responsible. We can completely count on the folks at QTS.”

Troy Worman

CSX Transportation

Learn more about our partnerships

Schedule an in-person or virtual data center tour

QTS is Powered by People who are here for you. See how our advanced technologies and resilient facilities can fit your needs .

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Explore our solutions

QTS is committed to providing hardened,  redundant, flexible, and scalable data center  solutions powered by our innovative software- defined data centers and network services.

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