Customer Experience

QTS takes great pride in its commitment to its customers, treating them as valued partners. Serving as a trusted partner for the long-term, QTS' internal team works collaboratively with customers to deliver the support and value-added solutions that help customers meet their business goals.

Our Powered by People culture empowers every QTS team member to do what’s right for you, our customer. We back it up with industry-leading NPS, Customer Satisfaction and Customer Ease scores. Always measurable. Always accountable. Trust is more than a word at QTS.

Operations Support Center

At QTS, we understand the importance of our data centers’ services being available 24x7x365. We know that reliable accessibility to data is a key component of customer satisfaction and loyalty.

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Net Promoter Score - 2023 Rolling 12 Months
90
Our score
25-33
National Average

Net Promoter Score

We take great pride in our commitment to our customers, treating you like valued partners and all backed by our industry-leading Net Promoter Score.

From the time you enter the front doors of the QTS Atlanta data center the security team takes great care, and we always feel our systems are secured and well monitored. When we work with the Logistics Technicians our equipment is handled with extreme care and placed indoors in a safe location. Once we are notified by the Logistics department our equipment has arrived, I can count on the entire Critical Environment team to get things in place. The QTS team always jumps in and helps whenever needed. It's definitely a team effort by all, and we thank each of these teams.

Terrell Harmon Cadence Design Systems

I've worked with QTS Atlanta and Suwanee sites and can't say enough about how enjoyable, efficient, and impressive the QTS operations are, and I'm sure DFW will be the same. Your teams are always extremely helpful and knowledgeable, and the scale at which you all operate is very impressive. Can't say enough how enjoyable my QTS experiences have been.

Infrastructure Engineer Insurance Industry

Our relationship with QTS has completely enabled us to move to the next-generation, highly available infrastructure, SDN, and leveraging and integrating cloud solutions. QTS is an extension of our team - always available, never had a problem, very responsible. We can completely count on the folks at QTS.

Troy Worman CSX Transportation
Case Study

Data Center Migration Tips from a Fortune 500 Financial Company

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