Service Delivery Platform

 How can I gain access to the QTS Supplier Portal?

Portal access must be granted by QTS. Please have your company representative contact us at [email protected] to request access.

How can I view who in my company already has access to the Supplier Portal?

To check who has portal access, go to your Supplier profile in Oracle and navigate to Company Profile > View Profile, then open the Contacts tab. Any contact with a checkmark in the User Account column has a Supplier Portal account. To confirm if the account is active, click into the contact’s record. 

What capabilities are available in the Supplier Portal?

What are “Parent” and “Child” items?

The Bill of Materials (BOM) structure aids in accurate planning, sourcing, and receiving. Parent and Child items are defined as: 

• Parent item: A complete product composed of multiple components. (Start with “6” and have a “P” in the Item Type field.) 

• Child items: Individual parts or components that constitute a parent item. All child items must be received before the parent item is marked as received. (Start with “1” and marked as “C” in the Item Type field.) 

Why are Child Items included on Purchase Orders? 

Since Parent Items may arrive in separate shipments, listing Child Components ensures our Receiving Teams can track deliveries accurately and confirm when all parts have been received. 

Why do some PO items show up as zero-dollar values on invoices? 

When invoicing against a Purchase Order, you may see zero-dollar items due to the structure of our inventory. Our inventory is organized using a parent-child item setup. In this setup, the Children items will appear as zero-dollar lines.