QTS Customer Compliance and Audit Services Rate Schedule
Effective date: February 1, 2026
Schedule A. Customer Audit and Compliance Services for QTS U.S. Based Facilities
Service | Description | Limitations | Billing Frequency* | Rate |
|---|---|---|---|---|
Customer Facilities Audit: Onsite | Observation-based audit of facility for in scope (physical & environmental) controls and processes.
Scheduled request via ticket a minimum of 30 days in advance.
Initial ticketed request to include requested/defined scope and purpose of the on-site walkthrough, desired objectives and proposed attendees. | Maximum of six (6) hours of on-site meeting time.
QTS internal documentation cannot be removed from the facility and must remain under QTS observation at all times.
All QTS Data Center Rules and Regulations must be followed, which includes customer photo and image capture requests to be reviewed, approved and released only per QTS policy. Video recordings are prohibited.
Late arrivals may be subject to time forfeiture, rescheduling or cancellation at the discretion of QTS. | One Time Charge (OTC) | $10,000 per Event* |
Customer Facilities Audit: Virtual | Online session, observation-based audit of facility for in scope (physical & environmental) controls and processes.
Scheduled request via ticket a minimum of 30 days in advance.
Initial ticketed request to include requested/defined scope and purpose of the on-site walkthrough, desired objectives and proposed online attendees. | Maximum of six (6) hours of meeting time on QTS Managed Collaboration Tool.
All QTS Data Center Rules and Regulations must be followed, including the prohibition of screen shots, image capture and recordings.
Observation and Question and Answer based only.
Late arrivals may be subject to time forfeiture, rescheduling or cancellation at the discretion of QTS. | One Time Charge (OTC) | $10,000 per Event* |
Compliance/Information Security Questionnaire Support | QTS ticketed request received to complete a questionnaire via secure attachment or via Customer’s managed platform. Note that the responses from QTS are QTS’ confidential information and the non-disclosure and information security provisions from the parties’ master agreement/lease shall apply to the responses.
Upon request, Customer shall provide QTS with an export of QTS’ responses (e.g. if responses are completed in Customer’s platform). | Maximum of 500 questions aggregate across questionnaires per Event* and articulated in the initial customer request.
Completion SLO: 30 days from request via customer ticket submission via QTS SDP and subsequent assignment to the QTS Compliance team.
Backup documentation is not provided. QTS will only provide materials posted on the QTS SDP (such as SOC2 Type 2 report, etc.). QTS will agree to respond to a limited number of clarifying follow up questions to the original QTS ticket for no additional charge as determined in QTS’ sole discretion. | One Time Charge (OTC) | $2500 per Event* |
Definitions:
*“Event” means a unique QTS ticket opened to request a specific service.
“QTS SDP” means QTS Service Delivery Platform.
Prior to submitting a ticket for compliance services, Customer must have a signed Compliance Addendum or applicable terms within the Customer’s master agreement/lease. Additionally, QTS recommends:
(1) reviewing the scope of services provided by QTS (licenses or lease space for physical and environmental colocation). QTS does not provide IT services nor access, process, store or transmit customer data on behalf of its customers;
(2) reviewing the request against the full set of QTS’ compliance documents available on the QTS SDP dashboard under the Compliance Widget, as most questions QTS receives are addressed with the SOC2 Type 2 audit and other certifications that are independently and externally audited; and
(3) limit questions to those appliable for QTS’ overall scope of services.
