We’re excited to announce the launch of the Operations Support Center (OSC) and Service Delivery Platform (SDP) services across our European locations.
The OSC serves as the primary point of contact for issue resolution, handling all incident reports and customer inquiries. With the OSC operational, QTS ensures a consistent level of service across its data centers globally. This initiative is not merely about customer support; it represents a commitment to reliability and excellence, which are fundamental to QTS’s core values. The OSC allows European customers to rely on timely support, ensuring an excellent customer experience.
As the demand for efficient service grows, having a dedicated center to address customer inquiries is vital. QTS recognizes that as it scales operations in Europe, maintaining strong communication and support systems is key to solidifying its position as a trusted partner in the industry.
Shortly after the OSC go-live, SDP was launched, effectively replacing the previous customer portal. This new platform marks a significant advancement in QTS’s offerings, providing additional services and greater flexibility for European customers.
SDP empowers customers to operate and optimize their environments securely and efficiently in real-time—a reflection of QTS’s commitment to leveraging technology for superior customer service. Among the upgraded features of the SDP are enhanced security measures, including the introduction of biometric authentication and personalized customer badges for colocation access.
In a world where data security is increasingly important, these enhancements provide customers with peace of mind as they navigate their business operations while paving the way for expanded services that meet the evolving needs of customers across Europe.
The OSC and SDP launches exemplify our commitment to customer service, showcasing the importance of adaptability and responsiveness in a fast-paced business landscape. As we look ahead, we remain focused on refining our offerings based on customer feedback. This customer-centric approach allows us to anticipate challenges and adapt strategies accordingly, ultimately strengthening QTS’s position as the global digital infrastructure leader.
