OPERATIONS SUPPORT CENTER

We centralize expertise to manage issues

The Operations Support Center is the central point of contact for issue resolution and handles all incident reports and customer inquiries.

commitment to service

Our commitment to service is at the core of who we are.

24/7 Access to Expertise

The OSC ensures a consistent level of services across QTS’s data centers every day, every time.

Operational Maturity

The OSC’s engineers, team leads and support representatives share years of experience and a commitment to customer satisfaction.

Customer Creed

We make it enjoyable to do business with QTS.

We are empowered to find the right customer solution.

We commit to finding the right customer solution even before they occur.

We value or make a personal connection with each customer.

We remember to view the situation through the customer’s eyes.

Providing structured, unified support

Our system engineers, network engineers, facility support engineers and technical customer support representatives work together to keep our data centers at peak performance.

Contact Center

The first line of customer support monitors communication across multiple platforms while managing major incidents.

Data Center Infrastructure & SDP Operations

DCIM & SDP Operations

This team covers maintenance and tier 1 and 2 support internal systems, including DCIM infrastructure, SDP issues and Service Reliability Engineering coordination.

Network Operations

This OSC department monitors, addresses and manages connectivity issues and requests for customers and employees.

Facilities Support Desk

The OSC also provides essential backup for data center site teams with remote monitoring of all major alarms and data collection.

OUR customers

“From the time you enter the front doors of the QTS Atlanta data center, the security team takes great care, and we always feel our systems are secured and well monitored. The QTS team always jumps in and helps whenever needed. It’s definitely a team effort by all, and we thank each of these teams!”

Terrell Harmon

Cadence Design Systems

“I’ve worked with QTS Atlanta and Suwannee sites and can’t say enough about how enjoyable, efficient and impressive the QTS operations are.”

Infrastructure Engineer

Insurance Industry

Learn more about our partnerships

We have data centers in locations across the United States and Europe

View our locations

What is a data center?

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Explore our solutions

We put to work our innovation mindset and unrivaled access to scalable infrastructure solving problems for our customers. Find the right data center solution to fit your needs.

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