QTS Realty Trust, LLC and its subsidiaries and affiliates, including Quality Technology Services, LLC, QualityTech, LP, Quality Technology Services Holding, LLC, and QTS Europe Holding Limited (collectively the “QTS”) is sensitive to privacy issues with respect to the use of user information provided to us over the Internet. QTS is committed to maintaining the privacy and confidentiality of the personal information that we collect. For these reasons, we are disclosing to you our practices in gathering and using information that you provide us.
When you visit QTS online, our web servers collect visitors’ domain names and IP addresses, but not personal email addresses.
Our analytics tools also collect information regarding the user. Specifically, this includes screen resolution, color depth, whether or not Java is installed, browser version, operating system, and mobile device type.
Our online surveys ask visitors for contact information (such as their e-mail address), unique identifiers (like their names), and demographic information (like their zip code or age).
On the QTS Customer Portal, we may collect personal information from individuals acting on behalf of our business clients, such as name, address, email address, phone number, and company name. The QTS Customer Portal generally provides access to company level operational information with some limited display of personal contact information of those accessing the portal or submitting a help desk ticket. In the course of our invoicing and procurement processes, we may also collect information about our business clients, including name, email address, company name, and company bank details.
We also may collect answers, questions, comments, ideas, suggestions, or the like which you send to us (“QTS Related Information”) when you communicate with us through the Web site or email messages generated through the Web site.
Regarding persons applying for employment with QTS, we collect name, email address, company name, job title and any other information submitted in the application process.
Finally, when you visit our data centers, we may collect your name, email address, company name, document/identification number, and information regarding the date and time of your visit. When you visit our data centers, we may also keep records of the date/time you entered and left the center, collect CCTV footage of you, and process certain sensitive information about you, including biometric data which may include fingerprints and iris scans.
We may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations. We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data.
Our Web site and the QTS services are not directed to children under the age of 13. We do not intentionally collect or maintain information about children under the age of 13.
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Purpose of processing |
Categories of information |
Corresponding legal basis |
|---|---|---|
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Creating, managing and maintaining your client account and facilitate integrated services |
Identifiers
|
This is necessary for us to fulfil our contract with you to create, manage and maintain your client account and facilitate integrated services. |
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To provide you with the QTS services |
Identifiers
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This is necessary for us to fulfill our contract with you. For example, to:
Further, it is our legitimate business interest to:
|
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To be able to contact you, including providing you with a helpful and seamless customer support experience |
Identifiers
|
It is our legitimate business interest to contact you, including providing you with such a helpful and seamless customer support experience, including by:
|
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To secure our physical QTS data centers |
Identifiers
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It is our legitimate business interest to secure our physical QTS data centers and to keep the QTS data centers safe, to prevent, detect and investigate unlawful or unwanted behavior. Where required by applicable law we will ask for your prior consent for specific processing activities. |
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To analyze client usage patterns, conduct research, improve and develop our products, features and QTS services |
Identifiers
|
It is our legitimate business interest to analyze, develop and improve our QTS services (including by understanding how you use the services) and to develop new features. Where required by applicable law we will ask for your prior consent for specific processing activities. |
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To protect, establish, exercise or defend our and third parties’ rights, and to defend against lawsuits |
Identifiers
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It is our legitimate business interest to protect our interests and rights, and the rights and interests of third parties, for instance to defend our rights in legal proceedings. |
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To comply with legal and regulatory requirements, and to cooperate with regulators and government authorities |
Identifiers
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We process your personal information to comply with our legal obligations, and to cooperate with regulators and government authorities where required by law or when we have legitimate business reasons to do so. |
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To provide you with marketing materials for the promotion of our products and services |
Identifiers
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It is our legitimate business interest to market our activities and promote products and services, including to send you offers and promotions of our products and services. Where required by applicable law we will ask for your prior consent for specific processing activities. |
QTS shares personal information with its subsidiaries and affiliates to provide you the QTS services and for other purposes described in this policy, which may include business development, security management, and to comply with legal obligations.
QTS may disclose any category of your personal information to its service providers for the purpose of operating the site and facilitating the services you request. This includes service providers we utilize for payment processing, mailing, email, technology support and other such services.
When you submit information via the “contact us” link on our Web site, that information is disclosed to our third-party service provider www.salesforce.com, who provides us with Customer Relationship Management software to process your request.
When discussing browser compatibility with certain third parties, we sometimes disclose to those third parties a summary of information collected about users via our analytics tools (including screen resolution, color depth, whether or not Java is installed, browser version, operating system, and mobile device type).
We may allow certain third-party advertising, marketing, and analytics partners to collect personal information about you through cookies, trackers, and other technologies, which these partners may use for their own purposes to deliver targeted advertisements and assist us with advertising-related analytics. These disclosures may be considered “sales” or “targeted advertising” under applicable privacy laws. For more information about the categories of personal data that we may sell to or share with third parties, and the categories of such third parties, see the “Disclosure of Personal Information” subsection in the “Additional Disclosures for Residents of California” section of this Policy.
As we continue to develop our business, we may buy or sell businesses or assets. In such transactions, confidential customer information generally is one of the transferred business assets. In the event of a transaction involving the sale of some or all of QTS’ business, customer and site visitor personal information (including any categories thereof) may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction.
QTS reserves the right to disclose your personal information to respond to a subpoena, court order or other legal process, to defend QTS against legal claims, or if QTS determines it is necessary to investigate or take action in connection with activities that QTS suspects are illegal, threaten the safety of any person or are in violation of this policy, our acceptable use policy or our Web site terms of use. We may be legally required to disclose your personal information in response to lawful request by public authorities.
We may have disclosed the following categories of personal information for business purposes in the preceding twelve (12) months to the following categories of third parties:
Disclosed to: Law enforcement or other government entities; business transaction counterparties; providers of payment processing, mailing, email, technology support, and other services
Law enforcement or other government entities; business transaction counterparties; providers of payment processing, mailing, email, technology support, and other services
Law enforcement or other government entities; business transaction counterparties; providers of technology support, and other security services
Law enforcement or other government entities; business transaction counterparties; providers of payment processing, mailing, email, technology support, and other services
Law enforcement or other government entities; business transaction counterparties; providers of technology support, and other services
Law enforcement or other government entities; business transaction counterparties; providers of payment processing, mailing, email, technology support, and other services
QTS will retain personal information for a period of time that is consistent with and necessary for the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
QTS may make use of an Internet tool called “cookies” in order to provide you with tailored information and for identification purposes. A cookie is a small piece of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.
The QTS Web site may contain links to other sites. QTS is not responsible for the content or the privacy practices employed by other sites.
You may opt-out of disclosure of your personal information to third parties for marketing purposes, including correspondence from us for marketing purposes with respect to our services. Opt-out requests should be sent to [email protected] or write us at Privacy Opt-Out, Quality Technology Services, 6601 College Blvd, Overland Park, KS 66211. An opt-out request regarding communications from QTS can also be made by following the unsubscribe instructions included in any email you receive from us.
QTS may transfer, store, and process your personal information in a country that is not regarded as ensuring an adequate level of protection for personal information. Where required by applicable data protection laws, we put in place appropriate safeguards to make sure your personal information is adequately protected, for instance by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data is transferred, and by imposing specific technical and organisational security measures if needed.
The Company has put in place appropriate safeguards (including physical, electronic, and procedural safeguards) in accordance with applicable legal requirements to help ensure that personal information is adequately protected.
If you would like to receive additional information on the transfer mechanism used, please contact us at: Adam Haubenreich, QTS Privacy Officer /General Counsel at [email protected].
QTS Realty Trust, LLC and its subsidiaries and affiliates, including Quality Technology Services, LLC, and QualityTech, LP, (collectively the “Company”) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. The Company has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal information received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. The Company has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal information received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Individuals have the right to access their personal information. Individuals that would like to limit the use and disclosure of their personal information can email [email protected], at any time. If you have any inquiries or complaints about the handling of your personal information under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, please contact us at: Adam Haubenreich, QTS Privacy Officer /General Counsel at [email protected].
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, the Company commits to refer unresolved complaints concerning our handling of personal information received in reliance on EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to the International Centre for Dispute Resolution (ICDR-AAA), an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit the ICDR-AAA Independent Recourse Mechanism for more information or to file a complaint. The services of the ICDR-AAA are provided at no cost to you.
If your complaint is not resolved through the channels described above, under certain conditions a binding arbitration option may be available before a Data Privacy Framework Panel. For additional information, please visit: https://www.dataprivacyframework.gov/.
The Federal Trade Commission has jurisdiction over the Company’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. The Company complies with the DPF Principles for all onward transfers of personal information from the EU, UK, and Switzerland, including the onward transfer liability provisions.
Depending on where you reside, you may have certain rights regarding your personal information. These may include the rights to:
To exercise your right to opt out of targeted advertising, you or your authorized agent can click here: [email protected]. Where required by law, we also honor requests to opt out of targeted advertising submitted via privacy preference signals recognized under applicable local law, such as the GPC. (For more information on the GPC and how to use a browser or browser extension incorporating the GPC signal, see https://globalprivacycontrol.org/.)
To exercise your other rights, please contact us at [email protected] or using the information provided below under “Contact QTS.”
This section applies to the personal information of California residents and supplements the other sections of this privacy policy. This section contains additional disclosures required by the California Consumer Privacy Act (“CCPA”). In this section, the terms “personal information,” “service provider,” and “sale” or “sell” have the same definitions as in the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”).
We may collect personal information directly from you (e.g., when you respond to our online surveys or communicate with us via email) or automatically from your devices when you visit our site. (For additional details, see the “What Information Do We Collect and How Do We Collect It?” section above.) We may collect, or may have collected in the past 12 months, the following categories of personal information about you:
We may use your personal information for a variety of business purposes, including but not limited to the following:
For additional details regarding how we may use your personal information, please refer to the “How Do We Use Information We Collect?” section above.
We only use and disclose “sensitive personal information” (as that term is defined under the CCPA) for purposes permitted by the CCPA. We do not collect or process sensitive personal information for the purpose of inferring characteristics about a consumer.
QTS will retain personal information for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may disclose your personal information to third parties for the business purposes outlined in the “How Do We Disclose Information We Collect?” section of this Policy. We may allow certain third-party advertising, marketing, and analytics partners to collect personal information about our website visitors through cookies, trackers, and other technologies, which these partners use for their own purposes or to deliver targeted advertisements and assist us with advertising-related analytics. These activities may constitute “sales” or “sharing” as those defined under the CCPA. The chart below describes the categories of personal information that we may have sold or shared in the preceding twelve (12) months, along with the categories of third parties to whom we may have sold or shared the personal information. Note that we do not “sell” or “share” our customers’ business contact information or any personal data we process as a service provider.
| Category of Personal Information | Categories of Third Parties to Whom We Sold or Shared Personal Information |
|---|---|
| Identifiers, such as unique personal identifier and IP address | Marketing, advertising, and analytics partners |
| Internet or other electronic network activity information, such as information regarding your interaction with a website or advertisement | Marketing, advertising, and analytics partners |
We do not knowingly sell or share the personal information of anyone under the age of 16.
You have the right to opt out of sales of your personal Information to third parties and to opt out of the disclosure of your personal information to third parties for cross-context behavioral advertising. To exercise your right to opt out of sales and sharing, [email protected]. We also honor requests to opt-out of sales/sharing submitted via privacy preference signals, such as the Global Privacy Control (“GPC”).
If you have any questions about this privacy policy, please contact QTS at:
QTS
Attn: Privacy Officer
6601 College Blvd
Leawood, KS 66211
1.877.QTS.DATA (787.3282)
QTS may update this policy periodically. QTS reserves the right to modify, add or remove portions of this privacy policy at its discretion. If we decide to change this policy, we will post those changes at this site. If we make any changes that materially reduce the privacy protections related to your personal information, we will provide additional notice to you in accordance with applicable laws.
This policy was last updated on April 16, 2025.
QTS is the global data center leader across North America and Europe.
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U.S. Mailing Address
6601 College Blvd
Overland Park, KS 66211
United States
London Office
14-15 Conduit Street
London, WIS 2XJ
United Kingdom
Operations support center
300 Satellite Boulevard
Suwanee, Georgia 30024
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